Terms & Conditions

Terms & Conditions

Introduction

These terms and conditions govern your use of this website. By using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. 

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to www.kawa-in.com’s use of cookies in accordance with the terms of www.kawa-in.com’s privacy policy / cookies policy. Unless otherwise stated, www.kawa-in.com and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, print pages, user manuals, or other product information from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. 

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without www.kawa-in.com’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications. 

You must not use this website for any purposes related to marketing without www.kawa-in.com’s express written consent. 

No warranties

This website is provided “as is” without any representations or warranties, express or implied. www.kawa-in.com makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, www.kawa-in.com does not warrant that:

This website will be constantly available, or available at all, or

The information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional. 

Limitations of liability

www.kawa-in.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

To the extent that the website is provided free-of-charge, for any direct loss: 

For any indirect, special or consequential loss, or

For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if www.kawa-in.com has been expressly advised of the potential loss.

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit www.kawa-in.com’s liability in respect of any:

Death or personal injury caused by www.kawa-in.com’s negligence:

Fraud or fraudulent misrepresentation on the part of www.kawa-in.com, or 

Matter which it would be illegal or unlawful for www.kawa-in.com to exclude or

limit, or to attempt or purport to exclude or limit its liability.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website. 

Other parties

You accept that, as a limited liability entity, www.kawa-in.com has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against www.kawa-in.com’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect www.kawa-in.com’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as www.kawa-in.com.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity

You hereby indemnify www.kawa-in.com and undertake to keep www.kawa-in.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation: legal expenses and any amounts paid by www.kawa-in.com to a third party in settlement of a claim or dispute on the advice of www.kawa-in.com’s legal advisers) incurred or suffered by www.kawa-in.com arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to www.kawa-in.com’s other rights under these terms and conditions, if you breach these terms and conditions in any way, www.kawa-in.com may take such action as www.kawa-in.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

www.kawa-in.com may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version. 

Assignment

www.kawa-in.com may transfer, sub-contract or otherwise deal with www.kawa-in.com’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions. 

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/ or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions, together with www.kawa-in.com’s Privacy Policy, constitute the entire agreement between you and www.kawa-in.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

When completing your purchase, a billing statement including 'kawa-in.com' and the country code such as 'HK', 'UK', etc. would be displayed on the payment page and/or your card statement.

All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law.    

Intro

KAWA provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by KAWA as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing or contact us at support@kawa-in.com with your order receipt for confirmation.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in KAWA’s warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, KAWA refunds the cost of the product itself
  • Returns may be rejected if product does not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through KAWA’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by KAWA or KAWA’s authorized resellers are covered by an extensive warranty, starting from the date of purchase.

KAWA’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through KAWA’s authorized distributors and retailers are handled through KAWA.

For quality-related warranty claims, items will be replaced with suitable replacement parts or a factory refurbished model of equal value when available, otherwise a new item will be sent.

Warranties on all replacements follow the same warranty time frame of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

  • Buyer must provide sufficient proof of purchase
  • KAWA must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return the item for quality inspection

Valid proof of purchase

  • Order number from online purchases made through KAWA or KAWA’s authorized resellers
  • Sales invoice
  • Dated sales receipt from an authorized KAWA reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty time frame or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by KAWA quality control to be in working condition
  • Returning defective items in international shipping
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from illegitimate resource

KAWA is not liable for

  • Loss of data incurred from use of KAWA products
  • Returning personal items sent to KAWA

When returning items with a prepaid shipping label provided by KAWA, KAWA takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. KAWA does not provide refunds for items damaged in transit for non-quality related warranty claims.