FAQs

Will my money be safe when purchasing on kawa-in.com?

All the purchases are made through the Amazon platform and you enjoy all the guarantees secured by Amazon. There is absolutely no risk of getting scammed.In addition, we cooperate with 3rd-party authorities with certifications (SSL to secure the web environment and to ensure payment security) to protect you when making purchases . We also select reliable delivery partners to ensure your products reach you on time.

Where can I find my orders?

Will buy on Amazon. Please go to Amazon.com to check.

The payment for my order has already been processed. Can I still cancel my order?

No.

Which payment methods do you offer?

The same as Amazon's payment method, you can click "Buy On Amazon" , then jump to Amazon platform and complete the payment.

How do I redeem a voucher?

When enter our Amazon purchase page, you can find the coupon and click it, which can save you $20 when you check out.

Can I redeem multiple vouchers?

No. Only one voucher can be used per order.

How can I track a delivery?

Go to your Amazon Account, and click Orders. Then you can see the status of your package.

How will my delivery be shipped?

Amazon functions as our logistics partner to ship out KAWA products. They will choose the carrier that they think works best for our customers. Carriers they partner with include USPS, UPS, and FedEX.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@kawa-in.com.

My order arrived damaged

Please contact customer support at support@kawa-in.com.

We cannot deliver to the following areas:

Alaska; American Samoa; Guam; Hawaii; Marshall Islands; Northern Mariana Islands; Palau; Puerto Rico; Rhode Island; U.S. Virgin Islands; Armed Forces Americas; Armed Forces Europe; Armed Forces Pacific. Thank you for your understanding.

What if I don't receive my package?

1、If tracking status shows "delivered", yet you have not received your package, please contact customer support at support@kawa-in.com. 2、If after 9 days from placing your order, you do not have any update on shipping and have not received your package, please contact customer support at support@kawa-in.com. 3、If any packages get lost in transit, we will open a case with our logistic partner Amazon, as they assume responsibility for shipping our inventory out of their warehouse. It normally takes 10 business days for Amazon to finish their investigation of the issue. After they have finished, we will be able to send a replacement or process a full refund.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

How long do I have the right to return or exchange items I've bought?

We provide a 30-day Money-Back Guarantee, regardless of reason. The 30-day period begins when the KAWA product is delivered to you after purchase. For more information, please see our Warranty page.

Who pays for return shipping costs?

For non-quality related warranty claims, the buyer is responsible for shipping costs. For more information, please see the Warranty page.

What is the return and exchange process?

Contact our customer support team at support@kawa-in.com to get started and verify the problems you're experiencing. They might provide troubleshooting solutions and ask for a specific order or related information.

When will I receive my refund?

Once your package reaches us, we will process your refund as quickly as possible. If you have any questions or need additional support with your refund, please contact support@kawa-in.com.

Do I need to keep any of the boxes to return & refund?

Yes, returns must include all accessories and the original packaging. For more information, please see the Warranty page.

How long is the warranty period on my KAWA item?

It varies for each product. For more information, please see the Warranty page.
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